• All Methods
    • Strategize
      • Break Down 4
      • Business Model Canvas
      • Competitive Analysis
      • Could, Should, Must
      • Eisenhower Matrix
      • Future Trends
      • Golden Circle
      • HEART Framework
      • How Might We
      • Innovation Board
      • Knowns and Unknowns Framework
      • KPI Tracking
      • Minimum Viable Product
      • One-Minute-Pitch
      • Stakeholder Map
      • SWOT Analysis
      • User Stories
      • Value Proposition
    • Observe
      • 5 Whys
      • 6 Thinking Hats
      • AEIOU Framework
      • Challenge Assumptions
      • Content Audit
      • Contextual Inquiry Plan
      • Emotional Journey Map
      • Empathy Map
      • Field Study
      • Focus Groups
      • Jobs-to-be-done
      • Journey Mapping
      • Mental Models
      • Mobile Diaries
      • Mystery Shopping
      • Netnography
      • Observation
      • Personas
      • Poems
      • Product Love Letters
      • Search-Log Analysis
      • Social Media Monitoring
      • Surveys
      • User Interviews
    • Ideate
      • 6-3-5 Brainwriting
      • Bodystorming
      • Brainstorming
      • Card Sorting
      • Collage
      • Crazy Eights
      • Dark Horse Prototyping
      • Mind Mapping
      • Moodboards
      • SCAMPER
      • Service Blueprints
      • Storyboards
      • Walt Disney Method
      • Worst Possible Ideas
      • Wow-How-Now Matrix
    • Validate
      • A/B Testing
      • Click Dummy
      • Concept Testing Plan
      • Eye Tracking
      • High-Fidelity Prototyping
      • Hypothesis Testing
      • Lessons Learned
      • Low-Fidelity Prototyping
      • Pluralistic Walkthrough
      • Poster Session
      • Remote Usability Test
      • User Testing
      • Wizard of Oz
      • World Café
    • Warm-up
      • 5 Whys
      • Brainstorming
      • Break Down 4
      • Crazy Eights
      • Destroy and Defend
      • Mind Mapping
  • Workshop Bundles
  • About us
  • Meet the Creators
  • Get Support
  1. UX Strategy Kit
  2. Methods
  3. User Testing
expertvalidate
User TestingUnderstand how user-friendly your product is.
16 – 24 h5+ Participantsworkshopusersreview
+3
Open in FigJam
Summary
User Testing (also known as Usability Testing or User Experience Testing) means the testing of your product with real users from your target group. It is important to highlight that you are not testing the users. You are rather using their feedback to improve on your product.
Step-by-step
  1. Recruit test persons, at least five, to get a valuable result. You need to be careful with the amount of test candidates, as too little will not build a representative insight-base, and too many will not provide you with more valuable information.
  2. Define hypotheses on the outcome of the test on a high level that you want to verify.
  3. Prepare a question guideline that supports you during the interview.
  4. Setup your testing zone. You want to make it comfortable but not distracting for your test candidate. Make sure to have all recording options ready and tested before the sessions start.
  5. Welcome your user and explain what is going to happen. Prepare them to think out aloud and try to take any fear off them by reassuring that they cannot do anything wrong.
  6. Start the test and explain the scenario.
  7. Evaluate and analyze your results and use the worksheets to sort your notes for each step.
  8. Improve your prototype based on your observations and repeat the process. Where did the test candidates struggle a lot? Are there some obvious usability issues?
What you need
  • User Testing template
  • Camera
External resources
  • User Testing: Why & How (Jakob Nielsen)
    by NNgroup
Do you have a question?
These methods might seem simple, but applying them in a real project is another story. We’re there to help. If you have any questions, do not hesitate to get in touch with us at the User Experience Strategy & Design team.
Ask Away!
Explore similar methods
Poemsobserve
1+ Participants
60 – 120 min

Poems is great to structure your field research during user and environment observations.

Wizard of Ozvalidate
3+ Participants
50 – 80 min

Test new features.

6 Thinking Hatsobserve
6+ Participants
45 – 90 min

Spot quality ideas after having generated a good amount of output.

Mind Mappingideate
1+ Participants
10 – 15 min

This method is great for warm-up sessions during ideation phases.

Eye Trackingvalidate
5+ Participants
100 – 195 min

Track where users are looking to improve on the user experience.

© Merck KGaA, Darmstadt, Germany, 2023.
Follow us
  • Dribbble
  • Instagram
  • Medium
  • Behance
Categories
  • Strategize
  • Observe
  • Ideate
  • Validate
  • Warm-up
Learn more
  • About Us
  • User Experience Strategy & Design
  • Liquid Design System
Legal
  • Data Privacy
  • Terms and Conditions
  • Imprint
Follow us
  • Dribbble
  • Instagram
  • Medium
  • Behance
This website uses cookies to give you the best, most relevant experience. Using this website means you’re OK with this. You can change which cookies are set at any time – and find out more about them in our Cookie Policy.