• All Methods
    • Strategize
      • 5D Framework
      • Break Down 4
      • Business Model Canvas
      • Competitive Analysis
      • Could, Should, Must
      • Dot Coding
      • Eisenhower Matrix
      • Future Trends
      • Golden Circle
      • HEART Framework
      • How Might We
      • Innovation Board
      • Ishikawa Diagram
      • Knowns and Unknowns Framework
      • KPI Tracking
      • Minimum Viable Product
      • One-Minute-Pitch
      • Stakeholder Map
      • SWOT Analysis
      • User Stories
      • Value Proposition
    • Observe
      • 5 Whys
      • 6 Thinking Hats
      • AEIOU Framework
      • Challenge Assumptions
      • Content Audit
      • Contextual Inquiry Plan
      • Emotional Journey Map
      • Empathy Map
      • Field Study
      • Focus Groups
      • Jobs-to-be-done
      • Journey Mapping
      • Mental Models
      • Mobile Diaries
      • Mystery Shopping
      • Netnography
      • Observation
      • Personas
      • Poems
      • Product Love Letters
      • Search-Log Analysis
      • Social Media Monitoring
      • Surveys
      • User Interviews
    • Ideate
      • 6-3-5 Brainwriting
      • Bodystorming
      • Brainstorming
      • Card Sorting
      • Collage
      • Crazy Eights
      • Dark Horse Prototyping
      • Mind Mapping
      • Moodboards
      • SCAMPER
      • Service Blueprints
      • Storyboards
      • Walt Disney Method
      • Worst Possible Ideas
      • Wow-How-Now Matrix
    • Validate
      • A/B Testing
      • Click Dummy
      • Concept Testing Plan
      • Eye Tracking
      • High-Fidelity Prototyping
      • Hypothesis Testing
      • Lessons Learned
      • Low-Fidelity Prototyping
      • Pluralistic Walkthrough
      • Poster Session
      • Remote Usability Test
      • User Testing
      • Wizard of Oz
      • World Café
    • Warm-up
      • 5 Whys
      • Brainstorming
      • Break Down 4
      • Crazy Eights
      • Destroy and Defend
      • Emoji Challenge
      • Hidden Similarities
      • Impromotion
      • Mind Mapping
      • Product Pitch
      • The Aliens Have Landed
      • Touch Blue
      • Two Truths and a Lie
      • Viewpoint Spectrogram
      • What's on your Desk?
  • Workshop Bundles
  • About us
  • Meet the Creators
  • Get Support
  1. UX Strategy Kit
  2. Methods
  3. Pluralistic Walkthrough
advancedvalidate
Pluralistic WalkthroughReview designs in an early stage with users.
70 – 150 min1+ Participantsworkshopreviewsolo
+2
Open in FigJam
Summary
With the help of the Pluralistic Walkthrough, problems in the usability of user interfaces are identified early in the design process by bringing together designers, developers, and users.
Step-by-step
  1. Invite users to a neutral space and brief them on the upcoming walkthrough. An expert, e.g. the software developer gives a short introduction to the product's key features as well as the concept in general.
  2. Users are presented with specific tasks that they should complete using the products or services. They are then asked to explain how they would approach these tasks. Meanwhile, a team member takes notes on the statements, expectations, and hopes of the participants. This can also be done individually, for example, by having users write down their expectations on paper. The advantage here is that the users do not influence each other.
  3. In the following, the results are discussed and sorted according to commonalities. If there are any questions regarding the users' notes, this is the moment when they can be clarified. Which expectations were not met? What do users want for features? Were there features that they liked? Was the user interface self-explanatory?
  4. The team can prepare a questionnaire in advance, which they hand out to users after each task presented or discussed, to get certain defined questions answered.
  5. After the users have been dismissed, the team discusses which recommendations for action have resulted for the product or service. These can be sorted according to their priority (e.g. by frequent mention) and aspects.
What you need
  • Pluralistic Walkthrough template
  • User Interface
Do you have a question?
These methods might seem simple, but applying them in a real project is another story. We’re there to help. If you have any questions, do not hesitate to get in touch with us at the User Experience Strategy & Design team.
Ask Away!
Explore similar methods
Brainstormingideate
2 – 8 Participants
10 – 30 min

Get familiar with a topic and quickly generate a lot of ideas.

Mental Modelsobserve
1+ Participants
20 min – 2 d

Match with your user's expectations.

User Testingvalidate
5+ Participants
16 – 24 h

Understand how user-friendly your product is.

World Cafévalidate
12+ Participants
4 h – 5.5 h

Let people explore different approaches in a short period of time.

Competitive Analysisstrategize
1+ Participants
35 – 90 min

Evaluate the competition.

© Merck KGaA, Darmstadt, Germany, 2025.
Follow us
  • Dribbble
  • Instagram
  • Medium
  • Behance
Categories
  • Strategize
  • Observe
  • Ideate
  • Validate
  • Warm-up
Learn more
  • About Us
  • User Experience Strategy & Design
  • Liquid Design System
Legal
  • Data Privacy
  • Terms and Conditions
  • Imprint
Follow us
  • Dribbble
  • Instagram
  • Medium
  • Behance