• All Methods
    • Strategize
      • 5D Framework
      • Break Down 4
      • Business Model Canvas
      • Competitive Analysis
      • Could, Should, Must
      • Dot Coding
      • Eisenhower Matrix
      • Future Trends
      • Golden Circle
      • HEART Framework
      • How Might We
      • Innovation Board
      • Ishikawa Diagram
      • Knowns and Unknowns Framework
      • KPI Tracking
      • Minimum Viable Product
      • One-Minute-Pitch
      • Stakeholder Map
      • SWOT Analysis
      • User Stories
      • Value Proposition
    • Observe
      • 5 Whys
      • 6 Thinking Hats
      • AEIOU Framework
      • Challenge Assumptions
      • Content Audit
      • Contextual Inquiry Plan
      • Emotional Journey Map
      • Empathy Map
      • Field Study
      • Focus Groups
      • Jobs-to-be-done
      • Journey Mapping
      • Mental Models
      • Mobile Diaries
      • Mystery Shopping
      • Netnography
      • Observation
      • Personas
      • Poems
      • Product Love Letters
      • Search-Log Analysis
      • Social Media Monitoring
      • Surveys
      • User Interviews
    • Ideate
      • 6-3-5 Brainwriting
      • Bodystorming
      • Brainstorming
      • Card Sorting
      • Collage
      • Crazy Eights
      • Dark Horse Prototyping
      • Mind Mapping
      • Moodboards
      • SCAMPER
      • Service Blueprints
      • Storyboards
      • Walt Disney Method
      • Worst Possible Ideas
      • Wow-How-Now Matrix
    • Validate
      • A/B Testing
      • Click Dummy
      • Concept Testing Plan
      • Eye Tracking
      • High-Fidelity Prototyping
      • Hypothesis Testing
      • Lessons Learned
      • Low-Fidelity Prototyping
      • Pluralistic Walkthrough
      • Poster Session
      • Remote Usability Test
      • User Testing
      • Wizard of Oz
      • World Café
    • Warm-up
      • 5 Whys
      • Brainstorming
      • Break Down 4
      • Crazy Eights
      • Destroy and Defend
      • Emoji Challenge
      • Hidden Similarities
      • Impromotion
      • Mind Mapping
      • Product Pitch
      • The Aliens Have Landed
      • Touch Blue
      • Two Truths and a Lie
      • Viewpoint Spectrogram
      • What's on your Desk?
  • Workshop Bundles
  • About us
  • Meet the Creators
  • Get Support
  1. UX Strategy Kit
  2. Methods
  3. Personas
beginnerobserve
PersonasGet to know the target group and have a foundation for future decisions.
30 – 90 min1+ Participantsworkshopsolousers
+3
Open in FigJam
Summary
Summarize information about your users within a template that allows for comparison and enables to make reasonable decisions. You should generally differentiate between marketing and design thinking Personas:

Marketing Persona
Based on assumptions and unspecific experiences. Great for strategic orientation and holistic overviews.

Design Thinking Persona
Based on insights generated with interviews or other user research methods. Great for design decisions.
Step-by-step
  1. Define rough descriptions of the Personas that you want to create. Become clear about the group of people, target group or specific person that you want to visualize.
  2. Decide whether you want to work on the Personas collectively or individually.
  3. Adapt the template to requirements if necessary. Sometimes, it makes sense to integrate specific categories or text fields that make your Personas match with your product or business.
  4. If you're working on the Personas collaboratively: Share the templates and specify a time frame for the creation of each Persona (e.g. 10 minutes).
  5. Discuss and optionally merge the Personas to one single Persona that reflects every participant's ideas.
What you need
  • Persona template
  • Pens
External resources
  • Creating Personas for User Experience Research
    by PlaybookUX
Do you have a question?
These methods might seem simple, but applying them in a real project is another story. We’re there to help. If you have any questions, do not hesitate to get in touch with us at the User Experience Strategy & Design team.
Ask Away!
Explore similar methods
Field Studyobserve
2+ Participants
1 – 2 d

Dive into the user's life.

Service Blueprintsideate
2+ Participants
45 – 80 min

Describe how a service works.

Eye Trackingvalidate
5+ Participants
100 – 195 min

Track where users are looking to improve on the user experience.

User Storiesstrategize
2+ Participants
5 – 15 min

Describe what requirements a task must fulfil from the user's perspective.

Mental Modelsobserve
1+ Participants
20 min – 2 d

Match with your user's expectations.

© Merck KGaA, Darmstadt, Germany, 2025.
Follow us
  • Dribbble
  • Instagram
  • Medium
  • Behance
Categories
  • Strategize
  • Observe
  • Ideate
  • Validate
  • Warm-up
Learn more
  • About Us
  • User Experience Strategy & Design
  • Liquid Design System
Legal
  • Data Privacy
  • Terms and Conditions
  • Imprint
Follow us
  • Dribbble
  • Instagram
  • Medium
  • Behance